CUSTOMER SERVICE & HELP 

Who can I call or email for a product related question?

If you have any questions regarding our brands or products, or require some beauty advice, please call our online team on 0800 842 725 or email social@tbc.nz

PAYMENT AND SECURITY

 Can I cancel or change my order once I have completed the order transaction online?

Once an order has been processed we are unable to interrupt the order process.

Which forms of payment do you accept?

We accept payment through DPS; Visa debit and credit cards, Mastercard and Amex.

How secure is my personal information and payment details?

At www.thebeautycollective.co.nz, your security while shopping with us online is a priority. We have taken all reasonable measures to ensure a secure online purchase environment, so that your personal and payment details are kept safe at all times. To verify you are on a secure page look for the DPS icon at the shopping cart. Please check our Terms & Conditions for more payment information.

• For security reasons your billing name and address must match that of the credit card used for payment.

• All purchases require bank authorization prior to processing. Only authorised orders will be processed and shipped.

From time to time we will collect your personal details online but you can be assured your personal details are safe with us and will only be used to deliver you the services you have requested.

To view our full Privacy Policy click here

 PROMOTION CODE TERMS & CONDITIONS

1. All pigeonbaby.co.nz customer T&C's apply.

2. One voucher code per customer per purchase.

3. Not to be used in conjunction with any other offer or sale items, the exclusive voucher code cannot be exchanged for cash, voucher code can not be applied at a later date or if product is out of stock.

4. We take no liability if you have misplaced your voucher code.

5. Voucher codes hold a validation date per each individual promotion

Sales/Promotions/Special Offers-following conditions may apply;
Offers apply while stocks last, products shown are not to scale, pictured products are examples from the selected or entire range, and product colours may differ slightly from digital advertisement. All offers are available while stocks last.  All qualifying purchases must be made in a single transaction and all offers are not available in conjunction with any other offer.

HOW TO USE YOUR VOUCHER CODE:

Simply enter the voucher code: in the discount box during check out. Code must be entered & applied to order to receive the offer; we are unable to reverse orders after confirmation. 

ORDERS AND DELIVERY

Does Pigeon Baby NZ ship internationally? 

We currently ship to:
New Zealand

How Can I Track My Order

Please contact our customer services team and they will be able to advise you of your parcels location.

Email: hello@thebeautycollective.co.nz
Freephone: 0800 842 725 (NZ) or 1800 05 6644 (AU)

How many days from order confirmation can I expect my order to arrive?

We endeavour to process orders within 24 working hours of receipt.

New Zealand orders have an expected delivery window of 5-7 business days. 

Processing and shipping time does not include weekends, and orders placed on Friday after 11am, New Zealand time, along with all Saturday and Sunday orders will be processed the following Monday.

Business Days: Monday - Friday (excluding Public Holidays) from 9am to 5pm New Zealand time.

We shall aim to let you know if we expect that we are unable to meet our estimated delivery date but we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

FREE SHIPPING CONDITIONS*

Pigeon Baby  offers free shipping* under the following conditions

New Zealand - *Free shipping on all orders over $60.00 NZD, nationwide, alternatively a $8.99 flat shipping fee will be charged on orders under $60.00 NZD

Do I have to be at work or my chosen delivery address to receive my parcel?
Please note we cannot deliver to PO Boxes.

Our carriers deliver during normal business working hours so we suggest your order is delivered to an address where someone will be available to accept it.

On delivery of the Product, you may be required to sign for delivery, unless you grant us ‘authority to leave’. You may grant us an ‘authority to leave’ when placing your Order. If you do, you understand and agree that this authority to leave gives us and/or our selected carriers permission to leave the Order in question unattended by the front door – or, where applicable, at the reception or concierge's desk – of the delivery address without obtaining a signature confirming delivery at the delivery location. In such circumstances, you understand and agree that by granting us authority to leave, we and our carriers are released of all responsibility and liability for the Orders delivered and left unattended, and that this responsibility and liability transfer to you on delivery.

 For our returns and exchange policy please refer to that tab.