Refund policy

Refund Policy

HOW DO I RETURN OR EXCHANGE A PRODUCT?

pigeonbaby.co.nz would like you to be satisfied with your purchase. However, if you wish to return any products for any reason, you must apply in writing via email to info@thebeautycollective.co.nz within 14 days from the date you receive such products.

If you fail to seek consent to return the products within that period of time (time being of the essence) you will be conclusively deemed to have accepted the products and pigeonbaby.co.nz shall not incur any subsequent liability in respect thereof.

If pigeonbaby.co.nz gives its written consent for the return of the products, the products must be returned together with a credit claim which quotes: the info@thebeautycollective.co.nz invoice number, the date of delivery of the products, and the reason for the return.

If you comply with the foregoing, pigeonbaby.co.nz may, at its own discretion entirely:

• Give a credit to you for the products which have been correctly returned in the same condition and packaging in which they were dispatched (subject to a charge for reasonable costs where products were ordered incorrectly); or
• Subject to any express warranty given by The Beauty Collective, to provide replacement products. In the event that the above provisions are not strictly complied with, The Beauty Collective will return such products to you at your expense. We are unable to refund any freight charges, and for reasons of hygiene, cannot replace or refund goods if they have been opened or the seals have been broken, unless they are faulty. We do not exchange or refund goods for the reason of change of mind.
In the event that the above provisions are not strictly complied with, pigeonbaby.co.nz will return such products to you at your expense.

We are unable to refund any freight charges, and for reasons of hygiene, cannot replace or refund goods if they have been opened or the seals have been broken, unless they are faulty. We do not exchange or refund goods for the reason of change of mind. Please choose items that have colour or scent carefully as we are unable to refund goods due to incorrect colour or scent choice.